In an open office, “headphones are replacing walls when people want to block out everything (and everyone) in order to concentrate.” In his latest column, When Headphones Get in the Way of Office Communication, New York Times Workologist, Rob Walker offers advice that’s universal. No one appreciates being interrupted mid-thought or mid-project. The next time you want someone’s input or ideas, choose the right approach:

• Opt for email or text to set-up a meeting. Acknowledge the other person, request a time to meet and outline the topic you want to discuss. Hi Jake, you worked-up the latest sales projections. When can we meet for 10 minutes this morning to discuss the specifics of the Marto deal with Kara?
• When it’s urgent, approach them in person, enter their line of vision, and ask permission to interrupt: Jala, if you can take a quick break, I’d like to get a status on the B & A project before I meet with the controller later today.
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Keep the lines of communication open and, in the spirit of collaboration, ask your co-worker what works best for them. Erin, your analyses of the sales and marketing data is critical to the decisions we make for our division. When I need your input, what’s the best way to get your attention? Share what works for you, I’m okay with interruptions. Feel free to wave me down if I am on the phone and I’ll follow-up as quickly as I can.

​Two modest letters combine to create one powerful statement - “NO”. Thinking strategically, we can selectively use “no” to stay in control of our time and resources. Amy Gallo’s HBR’s Best on Saying No to More Work reminds us to: